What Information We Collect and Why
When you create an account, we collect your name, email address, phone number, and the details you provide during wallet verification — including records tied to bKash, Nagad, and Rocket transactions. This is necessary to process deposits, confirm withdrawals, and verify your identity in line with
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account security requirements. We also collect device and session data: your IP address, browser type, and the pages you visit within our platform. This helps us detect unusual login attempts and keep your account from being accessed without your knowledge. If you reach our support team
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— whether by live chat or email — those messages are stored so your issue can be tracked and resolved properly. We do not sell your personal data to third parties. Data shared with payment processors like bKash or Nagad is limited strictly to what those
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processors need to complete your transaction. Your data is stored on secured servers, and access within our team is restricted to staff with a direct operational need. Retention periods vary by data type: transaction records are kept longer than session logs to meet financial record requirements.
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Your use of the platform and its availability are subject to your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.